Customer Engagement

Customer success begins with successful communication.

Create a Quality Communication Strategy

Customer engagement and communication are key to an efficient and effective customer success team. If you’re not utilizing an engagement strategy that includes video, you’re missing out on a medium that is 64% more likely to create re-engagement than email or chatbots.

  •  
R

Personalize your customer outreach with video email that’s as unique as your customers.

R

Onboard new customers, announce product releases and demo product how-tos all within the platform.

R

Keep customers engaged with perfectly-timed and personal automated emails and videos.

What is customer engagement?

Customer engagement is measured by how customers interact with your brand and is as unique as your brand and your customers. Engaging your customers beyond the point of sale encourages client retention and customer referrals, and boosts brand identity.

Features That Make Your Job Easier

R

NATIVE VIDEO

Record and send videos to customers right in the app, or upload previously recorded videos.

R

ANALYTICS

Keep tabs on customer engagement by tracking email opens and video plays. 

R

NOTIFICATIONS

Receive real-time notifications whenever a customer engages with the content you have sent.

R

WORKFLOW

Ensure your customers are receiving content at the right time with automated workflows.

R

VIDEO MANAGEMENT

Create and store an arsenal of on-brand onboarding, welcome, or product videos that anyone on your team can use.

R

TELEPROMPTER

Don’t worry about memorizing scripts
for product announcements
– just upload them to the teleprompter and start reading.

R

EMAIL TEMPLATES

Create branded email templates to send to customers with pre-approved messaging that keeps your customer success team on the same page.

R

SCREEN CAPTURE

Screen record a preview of product releases or send a quick demo or how-to directly to customers – all from within the platform.

 


Why use vidREACH?

vidREACH is the leading customer engagement platform that does the hard work for you. We are passionate about helping our customers keep their clients engaged, while making their teams highly effective – no matter the size of the team.

Personalized customer engagement just
got easier.

vidREACH is a customer engagement platform that personalizes and automates video and email so that every interaction with your customers is as unique as they are.

 vidREACH allows you to put a face to your brand and create more authentic connections with your customer base. By creating customer engagement video campaigns, you can streamline and personalize your customer outreach and provide a high-quality experience that creates more meaningful and lasting customer relationships.

How Can a Customer Engagement Platform
Work For You?

CUSTOMER COMMUNICATION

Ensure messaging is strong and consistent across all channels. By using vidREACH customer engagement platform, you can create video engagement campaigns to share relevant info across all outlets, capturing your clients’ attention more than phone and email alone. 

NEW PRODUCT RELEASES

New products release announcements just got easier. With vidREACH customer engagement platform, you can create a video announcement to streamline your client communication process, keep messaging on-point, and provide a personalized experience for your customers.

Ready to get started?